Terms of Service

1. Services Provided

Service Prospect is an appointment auction marketplace operated by Service Prospect Inc.. We provide marketing, lead generation, qualification, and appointment-setting services for the trades and service categories offered on the platform. Our marketplace is multi-trade, and the specific trades and service types available are managed within the platform and may change over time.

We generate inquiries, pre-qualify prospects, schedule inspection or estimate appointments, and auction those appointments to registered contractors. The winning Contractor receives exclusive access to full contact and property details after payment is confirmed. We sell pre-qualified, booked appointments — not raw leads.

Service Prospect Inc. does not perform the underlying trade, service, or construction work under these Terms unless separately contracted in writing.

2. Eligibility

You must be a licensed or otherwise qualified contractor or service business in the United States to use this platform, holding all licenses, registrations, and insurance required for the trade(s) in which you operate. By registering, you represent that you hold all required credentials in your operating jurisdiction. We reserve the right to verify credentials and suspend accounts that cannot demonstrate valid licensure or qualification.

3. Account Registration

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately at support@serviceprospect.ai of any unauthorized account access.

4. Pricing, Credits, and Payment

Appointment pricing varies based on service type, project size, market conditions, and auction results. Typical price ranges are disclosed prior to purchase on each listing. All services are prepaid unless otherwise agreed in writing. Payment must be received prior to appointment delivery.

Account credits. Appointments on this platform are purchased with account credits. Credits are a prepaid balance that you buy in advance and hold in your account. One credit is worth one United States dollar toward the purchase of an appointment on this platform. Some credit purchases include additional bonus credits at no extra cost. The number of bonus credits, if any, is shown to you before you confirm the purchase, and bonus credits carry the same one dollar value toward appointments and are subject to every term in this Section. Credits may be used only to purchase appointments here. They cannot be redeemed for cash, withdrawn, transferred to another account, sold, or assigned, and they do not earn interest.

Buying credits. Credits are purchased through our third-party payment processor using a valid payment method that you provide. We do not store your full card number. The amount to be charged is shown to you before you confirm a credit purchase.

What a saved payment method is used for. A payment method saved to your account is used to buy credits. Saving one does not increase the amount you are able to bid. It is never charged automatically for an appointment. If you win an auction and your credits do not cover the full amount, you may complete the purchase with your saved payment method within 24 hours. That step is always your choice, and the auction terms in Section 5 apply either way.

What you are able to bid. You may bid only with the credits available in your account. Your available credits are your credit balance less any credits already reserved against your other bids. A bid that exceeds your available credits will be refused, and maintaining a sufficient balance is your responsibility.

Reserved credits. When you place a bid, credits equal to that bid are reserved from your available balance. If you set a maximum automatic bid, the amount reserved is that maximum rather than your current bid. Reserved credits remain in your account and are not spent, but they are unavailable for other bids while the reservation is in place. A reservation is released when you are outbid, when the auction ends without you winning, and when the appointment is cancelled or withdrawn from the marketplace before the auction closes. Released credits may take a short time to become available again.

Settlement. You pay only for the appointments you win. When you win an appointment, the purchase price is deducted from the credits reserved for that bid at the time the sale is finalized. Any reserved amount above the purchase price is returned to your available balance.

Refunds. Credits are non-refundable except as required by law or as provided in Section 7. If you dispute or reverse a payment for credits that have already been used, we may suspend your account and recover the corresponding amount.

Expiry and account closure. Credits do not expire while your account is open. If your account is closed or deactivated, any remaining credits become dormant. Dormant credits are held rather than forfeited, and they are restored to your balance if your account is reopened. If you are considering closing your account and hold a remaining balance, please contact customer service first so we can go through your options with you.

Taxes. Prices shown do not include taxes. You are responsible for any taxes that apply to your purchases, other than taxes on our net income.

5. Bidding and Appointment Purchases

Appointments are sold by auction. Bidding is the only way to purchase an appointment on this platform. Bids are binding commitments. If you place the winning bid, you are obligated to complete the purchase and to attend the scheduled appointment at the property. The purchase price is settled from the credits reserved for that bid, as described in Section 4. Contact and property details are revealed only after the sale is finalized.

You may raise a maximum automatic bid at any time, subject to the credits available in your account. You may lower a maximum automatic bid, but not below the amount of your current standing bid on that appointment, because that standing bid is already a binding commitment.

Minimum bid amounts are set per appointment and may vary based on property size, estimated value, and other factors. All prices are in US dollars.

6. Definition of a Qualified Appointment

A "Qualified Appointment" generally includes:

• Property owner or authorized decision-maker
• Property or project matching the described service criteria for the listing
• Prospect expresses interest in an inspection, estimate, or the offered service
• Confirmed date and time scheduled
• Verified contact information

For each scheduled appointment, Service Prospect will provide to the winning Contractor after payment:

• Owner name
• Property address
• Phone number
• Email (if available)
• Qualification notes

7. Replacement & Credit Policy

If an appointment does not meet qualification standards, Client may request review. Appointments may qualify for replacement or credit if:

• Prospect is not the property owner or authorized decision-maker
• Contact information is invalid or unverifiable
• The property or project type does not match the described criteria
• Appointment was canceled prior to the scheduled time by the prospect

Appointments will not qualify for replacement or credit if:

• Client fails to attend the appointment
• Client cancels or reschedules
• Prospect obtains multiple bids
• Prospect declines after receiving an estimate
• Project is deemed unprofitable by the Client
• Weather delays the inspection
• Prospect changes their mind after the appointment

All review requests must be submitted within 24 hours of the scheduled appointment and must include reasonable documentation. If approved, resolution may be provided either as account credits applied toward future appointment purchases or as a refund to the original payment method, depending on payment history and the refund path available. Credits have no cash value and are non-transferable.

8. No Guarantee of Results

Service Prospect provides marketing and scheduling services only. We do not guarantee:

• Contract signing or revenue
• Close rate or sales performance
• Project approval or permitting
• Property Owner presence at the scheduled appointment time

AI quality scores are estimates and do not constitute a guarantee of job value or property owner intent. All sales outcomes are the sole responsibility of the Client.

9. Exclusivity

Appointments delivered to a Client will not be resold or reassigned once awarded. Service Prospect reserves the right to serve multiple clients in different territories and markets. Only the winning bidder receives contact and property details for a given appointment.

10. Independent Contractor Relationship

Service Prospect acts solely as a marketing and appointment-setting provider. No employer-employee, partnership, joint venture, or agency relationship is created by these Terms. Client is solely responsible for:

• Licensing and insurance
• Permits and contracts
• All work performed and its quality
• Compliance with all local, state, and federal laws

Service Prospect Inc. assumes no liability for the services, trade work, or construction performed by Client.

11. Appointment Conduct

By winning an Appointment, you agree to: (a) arrive at the scheduled time, (b) conduct yourself professionally, (c) not share the property owner's contact information with third parties, and (d) not solicit the property owner for services unrelated to the appointment scope. Violations may result in account suspension.

12. Prohibited Uses

You may not use the platform to:

• Scrape or bulk-download appointment data
• Bid with intent not to attend the appointment
• Share login credentials with competitors
• Attempt to contact property owners outside the appointment context
• Reverse-engineer or copy the platform
• Engage in bid manipulation or collusion

13. Data and Privacy

Property Owner contact information (name, phone, email, full address) is considered confidential and may only be used to fulfill the specific booked appointment. You may not add property owners to third-party marketing lists without their explicit consent. Our Privacy Policy governs how we handle your personal data.

14. SMS Communications

When you provide your mobile phone number during our get-started funnel or account registration and give the SMS consent shown at signup, you consent to receive transactional SMS text messages from Service Prospect related to your use of the platform. These messages are not marketing messages. Message types include:

• One-time verification codes: Codes to confirm your phone number in our get-started funnel, and for login and password recovery (two-factor authentication)
• Auction updates: Auction win confirmations and related payment-due notices
• Appointment reminders: Reminders for appointments you have won, as the scheduled time approaches (typically 24 hours and 1 hour before)
• Security alerts: Payment failure notices, account security events, and service disruptions

Message frequency: Approximately 2-5 messages per week, depending on your bidding activity and notification preferences. Message frequency varies based on account activity.

Msg & data rates may apply. Your mobile carrier's standard messaging and data rates apply to all SMS messages sent and received. Service Prospect is not responsible for any charges imposed by your carrier.

SMS provider: We deliver SMS through Telnyx, our primary provider, and may use additional fallback delivery providers (including GoHighLevel and Twilio) to ensure reliable delivery. Your phone number and message content are shared with these providers solely to deliver messages on our behalf and are not sold or used for their own marketing.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message from Service Prospect. After opting out, you will receive one final confirmation message. Reply START to resubscribe. Opting out of SMS does not affect other notification channels (email, in-app). You may also manage your SMS notification preferences in your account settings.

Help: Reply HELP to any message for support information, or contact us at support@serviceprospect.ai.

No marketing messages: Service Prospect does not send promotional or marketing text messages, and does not send new-listing "appointment available in your area" alerts by SMS. All SMS communications are transactional in nature and directly related to your platform activity; new-listing alerts are delivered by email, push, and in-app notification only.

Contact reveal: When you win an appointment and complete payment, we reveal the property owner's actual contact details so you can fulfill that appointment. This information is confidential and is provided only for that specific appointment. The platform does not mask or relay phone numbers between you and the property owner.

Supported carriers: SMS messages are supported on major US mobile carriers. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed.

15. Intellectual Property

All platform content, trademarks, and AI scoring models are the property of Service Prospect Inc.. You may not reproduce, distribute, or create derivative works without written permission.

16. Limitation of Liability

Service Prospect Inc.'s total liability for any appointment dispute is limited to the amount paid for that specific appointment. To the maximum extent permitted by law, Service Prospect Inc. shall not be liable for:

• Lost profits or business interruption
• Construction defects or property damage
• Indirect, incidental, special, consequential, or punitive damages

17. Term & Termination

These Terms apply to all appointment purchases and services provided. Either party may discontinue services at any time. We may suspend or terminate your account for breach of these Terms, non-payment, fraudulent activity, or conduct harmful to other users. Any previously delivered services remain subject to these Terms. Account credits issued for approved disputes may only be applied toward future purchases.

18. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved by binding arbitration in Collier County, Florida, under the rules of the American Arbitration Association.

19. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app notice. Continued use of the platform after changes constitutes acceptance of the updated Terms.

20. Acceptance

By purchasing or accepting appointments from Service Prospect Inc., you acknowledge that you have read, understood, and agreed to these Terms of Service.

21. Contact

Questions about these Terms? Contact us at support@serviceprospect.ai.